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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jane V

August 29, 2026

5  out of  5
rating by Jane V
"The north office is closest to my home and I love that they have two offices to go to! Jessie is always there to answer my questions as well as the other north staff!"
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Cody Dell

August 27, 2026

5  out of  5
rating by Cody Dell
"Casey is awesome and did not give up on me and was even willing to call my old insurance when I was having trouble reaching them. These guys are the best"
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Megan Hartley

August 25, 2026

5  out of  5
rating by Megan Hartley
"Vicki was amazing at explaining each coverage for both our home and auto along with our teen drivers! Very quick to answer any and all questions I had through the process of getting our policies started."
We responded:
"Megan, thank you so much for the wonderful review! We’re thrilled to hear Vicki made the process of getting your home and auto policies started easy and took the time to clearly explain your coverage—especially when it comes to your teen drivers. We truly appreciate you trusting our team with your insurance needs and are always here whenever you have questions!"
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Timothy Felitsky

August 25, 2026

5  out of  5
rating by Timothy Felitsky
"I would like to express my gratitude and great appreciation to Crista who went above and beyond in helping me with my claim.
I was not having a pleasant experience in dealing with the initial claims handler of my case in trying to reach and agree upon a fair and reasonable settlement.
I contacted my agent's office (Jamie Hornbaker) and was put in touch with one of her staff assistants "Crista". I explained to her the frustrations that I was having and she was very understanding and worked quickly to address my concerns and helped me initiate my claim to be transfered to a different claims handler (at my request) to where it moved forward at a pace to where I was able to reach a fair and reasonable settlement within less than 24 hours after the new claims handler contacted me.
Jamie Hornbaker and her staff are the best. They are very caring, understanding, and will assist you in any way they can to make sure all of your insurance needs, concerns, and questions are as pleasant and stress free as possible.
If anyone is looking for an insurance agent, I highly recommend Jamie Hornbaker along with her great supporting staff."
We responded:
"Thank you so much for taking the time to share your experience and for your kind words about Crista and our team! We’re so glad Crista was able to listen to your concerns, help navigate the next steps, and provide the support you needed during a frustrating situation. We know how important it is to feel heard and supported throughout the claims process. Your trust in Jamie and our entire team means a great deal to us, and we truly appreciate your recommendation. We’re always here whenever you need us!"
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Matthew Black

August 24, 2026

5  out of  5
rating by Matthew Black
"Very great team, great experience."
We responded:
"Thank you so much for the kind words! We’re glad you had a great experience with our team. We truly appreciate your support and look forward to continuing to be here whenever you need us!"
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A.A.A. TATTOO & PIERCING EMPORIUM

August 24, 2026

5  out of  5
rating by A.A.A. TATTOO & PIERCING EMPORIUM
"Parker gave great customer service ."
We responded:
"Thank you for the kind review! We’re so glad to hear Parker provided you with great customer service. We appreciate you taking the time to share your experience and are grateful to have you as part of Jamie’s State Farm family!"
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Mark Owen

August 23, 2026

5  out of  5
rating by Mark Owen
"Parker was a huge help in getting a refund when my bank paid from a notification, instead of an invoice. She also kept me informed of where we were at in the process of getting a refund. Thank you, Parker you rock!"
We responded:
"Thank you so much for the great review! We’re glad Parker was able to help get everything sorted out and keep you updated throughout the refund process. We know how important clear communication is when working through situations like this. We appreciate your patience and your trust in our team—and we agree, Parker rocks!"
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Kat Jameson

August 20, 2026

5  out of  5
rating by Kat Jameson
"Very helpful!"
We responded:
"Thank you for the kind review! We’re so glad our team could be helpful and provide you with a great experience. We truly appreciate you choosing Jamie’s office for your vehicle insurance needs!"
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Kristie Cortes

August 17, 2026

5  out of  5
rating by Kristie Cortes
"Parker is always polite, and always works with when asked. Highly recommended!"
We responded:
"Thank you for the wonderful review! We’re so glad to hear Parker has been polite, helpful, and accommodating. We truly appreciate your recommendation and your trust in our team!"
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Christiane Swartz

August 10, 2026

5  out of  5
rating by Christiane Swartz
"Excellent customer service. The agent was very knowledgeable, answered all of our questions timely and made the process very easy. Thank you."
We responded:
"Thank you so much for the wonderful review! We’re glad we could answer all of your questions and make the insurance process easy and straightforward. We truly appreciate your trust in our agency and the opportunity to help with your home, property, and vehicle insurance needs. Thank you for choosing us!"
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Anestassia Cuevas

August 10, 2026

5  out of  5
rating by Anestassia Cuevas
"I have had such a great experience with this office. I have to compliment Casey in particular because she has always been extremely helpful with my questions and will break things down for me in a way that is easy to understand. This office has amazing customer service and they care about their clients."
We responded:
"Thank you so much for your kind words and wonderful review! We’re thrilled to hear about your experience with Casey and our team. Making insurance easy to understand and being there to answer your questions is exactly the kind of service we strive to provide. We truly appreciate your trust in us for your homeowners and vehicle insurance and are grateful to have you as part of our State Farm family!"
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Ernie Jolly

August 7, 2026

5  out of  5
rating by Ernie Jolly
"Casey and Parker got me in and out even at the last minute they were super friendly and helpful"
We responded:
"Thank you so much for the great review! We’re glad Casey and Parker were able to help you out, especially at the last minute. We truly appreciate your kind words and your business!"
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Justin Losson

August 7, 2026

5  out of  5
rating by Justin Losson
"Parker was amazing! She proactively reached out after a claim to see if she could update our policy."
We responded:
"Thank you so much for the kind review! We’re thrilled to hear Parker was proactive in reaching out after your claim and helping make sure your policy was up to date. We truly appreciate you trusting our team with your insurance needs!"
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Amy Whitmer

August 3, 2026

5  out of  5
rating by Amy Whitmer
"Grace took care of our insurance changes. She was very efficient, courteous and professional. We would highly recommend State Farm - Jamie Hornbaker office."
We responded:
"Thank you so much for the wonderful review and recommendation! We’re glad Grace was able to make your insurance changes easy and efficient while providing friendly, professional service. We truly appreciate you trusting our team with your vehicle and renters insurance needs!"
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Rachel Roberts

August 3, 2026

5  out of  5
rating by Rachel Roberts
"Jamie and the whole team here make insurance less of a headache. They go above and beyond normal service and really work to find the best deal possible for each and every situation and need."
We responded:
"Thank you for the great review, Rachel! We really appreciate your kind words and the trust you’ve placed in us!"
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Tay Nocktonick

July 31, 2026

5  out of  5
rating by Tay Nocktonick
"Working with Jamie Lou Hornbaker & Casey Vigus has been amazing they are always easy to get ahold of, super friendly, AND I saved over $100/month on my insurance. 100% recommend"
We responded:
"Thank you so much for the wonderful review, Tay! We truly appreciate your recommendation and the opportunity to help with your home and vehicle insurance!"
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John Morse

July 28, 2026

5  out of  5
rating by John Morse
"Quick service and helpful supplemental insurance for a move."
We responded:
"Hi, John! Thanks so much for the great review 😊 We look forward to the opportunity to be of service to you again! "
Profile photo of Jillian Ericson-Pelton

Jillian Ericson-Pelton

July 28, 2026

5  out of  5
rating by Jillian Ericson-Pelton
"Christa at Jamie’s office took excellent care of us during our claim process!"
We responded:
"Thank you for the wonderful review, Jillian! We’re so glad our office provided excellent care and helped you through your claim process. We truly appreciate your trust!"
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Christopher Edwards

July 27, 2026

5  out of  5
rating by Christopher Edwards
"Great help!"
We responded:
"Thanks so much for your review! We’re really glad we could help with your vehicle insurance and that you felt the pricing was fair. If you need anything else, we’re here anytime!"
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Mallory Konrade

July 23, 2026

5  out of  5
rating by Mallory Konrade
"I called in and spoke with Jessie looking to get a quote for a car - She was so incredibly patient, kind, informative and friendly helping me with all my questions! Thank you for all the wonderful help, Jessie!"
We responded:
"Hi Mallory! Thank you for taking the time to share your experience! We’re happy Jessie could guide you through the car quote process and answer all your questions clearly. We appreciate your support and look forward to helping you again anytime!"
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Janea Nash

July 22, 2026

5  out of  5
rating by Janea Nash
"I’ve been working with DJ over the years and more recently Vickie and I can’t express how much these 2 have helped me from car insurance, home and life. Vickie is so detailed and really takes that extra time to make sure you actually understand what your policies entail! I’d recommend State farm over and over again 100% the best company i’ve been with"
We responded:
"Thank you so much for your kind review! We’re truly grateful you’ve trusted DJ over the years, and we’re especially glad to hear how helpful Vicki has been. Providing clear, detailed guidance—so you fully understand your coverage—is exactly what we aim for. We really appreciate your recommendation and couldn’t be more pleased to have you with State Farm!"
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Jona Tatrn

July 15, 2026

5  out of  5
rating by Jona Tatrn
"Casey Vigus has been incredible! Her time, expertise, and patience with us is a big reason why we have decided to change our insurance of over 40+ years. She was just wonderful for an older couple to work with. She made us understand every category in our policies to see what a great value we were getting! Please share with her our very deep appreciation for all the time and patience she gave us!!!! Our bundle will save us over $800 a year on vehicle and home insurance!"
We responded:
"Thank you so much for your wonderful review! We’re truly glad you had a great experience working with our team and that the time, patience, and guidance provided helped you feel confident in your policy options.

It also makes us really happy to hear that bundling your home and vehicle insurance will save you over $800 a year—what a fantastic win!

We’ll be sure to pass along your deep appreciation over to Casey. Thank you again for choosing us!"
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R Ryan

July 12, 2026

5  out of  5
rating by R Ryan
"Brett Moss was Very helpful in assisting me in obtaining auto and home insurance in a stressful time.. Thank you…"
We responded:
"Thanks so much for your review! We’re glad Brett was able to help you during a stressful time and find great coverage at a great price. We truly appreciate your business and the kind words."
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Lauren Renbarger

July 10, 2026

5  out of  5
rating by Lauren Renbarger
"Working with Vicki is always an absolute pleasure. She is incredibly knowledgeable, professional, and consistently one step ahead. She takes the time to answer questions thoroughly, explains everything clearly, and always makes me feel confident that I’m getting the best coverage for my needs. Her responsiveness, attention to detail, and genuine care for us makes every interaction a positive experience. I highly recommend Jamie Hornbaker and her team to anyone looking for an insurance agent they can trust."
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words about Vicki’s knowledge, professionalism, responsiveness, and attention to detail. It means a lot that you feel confident in the coverage you’re getting and that you’ve enjoyed every interaction with our team. We’re grateful for your trust and recommendation—thank you again!"
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Julianna Gilmore

July 7, 2026

5  out of  5
rating by Julianna Gilmore
"Super good service!!!casey was nice and helped us a lot !!!"
We responded:
"Thank you for the wonderful review, Julianna! We’re so glad you had a great experience and felt well taken care of. We’ll be sure to pass along your kind words to our team!"